Customer Care

Contact Us

Order, subscription, guarantee or a general question: pick what you need and we'll get you sorted. We reply within 1 business day.

Where's my order? Dispatched in 1-2 business days.

Orders are dispatched in 1-2 business days. You'll get an email with tracking as soon as it ships.

TRACK MY ORDER

Delivery estimate by country

Cancel or change my subscription Skip, pause or cancel anytime.

Skip a delivery, pause or cancel anytime from your account. It takes under a minute and you don't need to email us.

MANAGE SUBSCRIPTION

Changes made before your next renewal date apply to that order. Can't log in? Email admin@brisabetter.com with your order number and we'll cancel it for you.

Something's not landing Claim the 30 Day Guarantee
  1. 1You reach out. Your order number and what's not landing: flavour, days used and what feels off. Takes 30 seconds.
  2. 2We fix it with you. A strategy personalised to you by our team, to get you on track.
  3. 3We post your cores free. Six cores (2 packs), sent the same week.
CLAIM THE GUARANTEE

Used devices and opened cores can't be returned for hygiene reasons.

Faulty or damaged We'll sort a replacement or refund.

Send us your order number, a photo, and what's wrong. We'll sort a replacement or refund.

REPORT A PROBLEM

If something is faulty or damaged, we'll make it right.

Something else Ask us anything about Brisa.

Send us a message and we'll reply within 1 business day.

SEND A MESSAGE

Prefer email? admin@brisabetter.com

Send us a message.

We typically reply within 1 business day.

We respect your privacy - your details stay with us.

Please contact us before disputing a charge with your bank. We reply fast, we are friendly and a small family ran company. We will work it out for you

Prefer email? admin@brisabetter.com

Subscription

Manage your subscription

Skip, pause or cancel in your account. It takes under a minute. No emails, no forms.

Skip a delivery

Got enough cores? Skip the next one.

Pause

Take a break and restart when you're ready.

Cancel

Cancel any time. No fees, no calls.

Manage subscription

Cancel before your next billing date and you won't be charged again.

Can't log in? Email admin@brisabetter.com from the address you ordered with and we'll cancel it for you.

Before you open

Know before you open

Each core lasts 2 to 3 days

With regular use. That's why a pack has 3 cores.

Flavour fades with use

When the flavour or draw softens, swap in a fresh core.

Clean it every 3 days

A clean device keeps the draw smooth. Steps below.

Product Care

Keep your Brisa Better like new

A 60-second routine keeps your Brisa Better fresh and smooth on the draw. Do it at least every 3 days, or more often if you use it daily.

Remove the core

Twist off the top section and lift the Brisa Core out first.

Rinse and scrub the barrel

Run warm water through the centre barrel and gently scrub the inside with the cleaning tool.

Work the airflow dial

While rinsing, give the bottom dial a full twist so water moves through the airflow channel.

Drain

Stand the device upside down so the water drains out of the barrel.

Dry, then reload

Let it dry completely before you put a fresh Brisa Core back in.

A small heads-up

Keep dirt, dust and loose debris out of the barrel and the bottom dial, and keep the device covered when you're not using it.