Customer Care
Contact Us
Whether it's your order, your Brisa Better, Brisa Cores, our 30 day guarantee, or a general question, we're here to help you get sorted. Drop us a message below and we'll get back to you within 1 business day.
Send us a message.
We typically reply within 1 business day.
How to claim our 30 day guarantee.
Two ways to reach us:
Submit through our website
Message us on the form above with your order number, and mention 'the 30 Day Guarantee' in your message.
Message us on Instagram
DM @brisabetter with the message "30 Day Guarantee" + your order number.
-
1
You reach out
Your order number + what's not landing (flavour, days used, what feels off). Takes 30 seconds.
-
2
We fix it with you
Your Brisa Strategy Guide + the exact tweak to try, sent straight back.
-
3
We post your cores free
6 cores (2 packs), sent that same week.
"That's the deal. We've got you."
Product Care
Keep your Brisa like new.
A 60-second routine keeps your Brisa better fresh, smooth on the draw, and working the way it should.
Aim to clean your Better Unit at least every 3 days — sooner if you're using it daily.
Remove the core.
Twist off the top section and lift the Brisa Core out before you start.
Rinse & scrub the barrel.
Run warm water through the centre barrel and gently scrub the inside with the cleaning tool.
Work the airflow dial.
Give the bottom dial a full twist while rinsing so water moves through the airflow channel.
Stand it upside down to drain.
Sit the device upside down so any remaining water drains cleanly out of the barrel.
Let it dry, then reload.
Wait until it's fully dry before sliding a fresh Brisa Core back in. Then you're set.
A small heads-up
Try to avoid getting dirt, dust, or loose debris down the barrel or into the bottom airflow dial. Keep it covered when it's not in use.
Need more help?
Got a faulty unit, or something doesn't feel right? Drop us a message and we'll sort it.
