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See Why we Exist

At Brisa Better, we respect your privacy and take the protection of customer information seriously.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, place an order, contact us, or interact with Brisa Better online.

This policy applies to purchases and interactions made through our website. 

WHO WE ARE
Brisa Better is operated by:
Brisa Better
BRISABETTER PTY LTD
ABN: 59 689 601 232
Contact: admin@brisabetter.com

INFORMATION WE COLLECT
When you use our website or place an order, we may collect personal information including:

  • your name
  • email address
  • phone number
  • billing address
  • shipping address
  • order details
  • payment-related information
  • customer support messages
  • website usage information
  • device, browser and analytics information

We only collect information that is reasonably necessary to operate our website, process orders, provide customer support, improve our services, and communicate with customers. 

PAYMENT INFORMATION
Payments made through our website are processed by third-party payment providers.

Brisa Better does not store full card numbers or full payment credentials on our own systems.

Payment information may be collected, processed and stored by our payment providers in accordance with their own security and privacy requirements.

HOW WE USE PERSONAL INFORMATION
We may use personal information to:

  • process and fulfil orders
  • send order confirmations and shipping updates
  • provide customer support
  • respond to enquiries
  • manage refunds, returns, damaged items or delivery issues
  • improve our website and customer experience
  • communicate important information about purchases
  • prevent fraud, misuse or unauthorised activity
  • comply with legal, regulatory, tax and business obligations

MARKETING COMMUNICATIONS
If you subscribe to our emails, SMS messages, or marketing updates, we may use your contact details to send product updates, offers, restock alerts, educational content, or brand communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails, replying STOP where available for SMS, or contacting us at admin@brisabetter.com.

We will still send important transactional messages relating to your order, account, payment, delivery, or customer support request where required.

SHARING INFORMATION WITH THIRD PARTIES
We may share personal information with trusted third parties where necessary to operate our business, including:

  • payment providers
  • ecommerce platforms
  • shipping and delivery providers
  • email and SMS platforms
  • analytics and advertising platforms
  • customer support tools
  • accountants, legal advisers, insurers or professional service providers
  • government, regulatory or law enforcement bodies where required by law We do not sell customer personal information.

WEBSITE ANALYTICS AND COOKIES
Our website may use cookies, tracking pixels, analytics tools and similar technologies to understand website performance, improve customer experience, measure advertising performance, and support ecommerce functionality.

These tools may collect information such as device type, browser type, pages viewed, time spent on site, referral source, cart activity and purchase activity.

You may be able to control or disable cookies through your browser settings, but some website features may not work properly if cookies are disabled.

SECURITY OF PERSONAL INFORMATION
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no online system, website, email service, payment system or method of electronic storage is completely secure. Customers should take care when sharing information online. 

ACCESSING OR CORRECTING YOUR INFORMATION
You may contact us to request access to, or correction of, personal information we hold about you.

To request access or correction, please contact:
admin@brisabetter.com

We may need to verify your identity before providing access or making changes.

RETENTION OF INFORMATION
We may retain personal information for as long as reasonably necessary to provide our services, manage orders, comply with legal and tax obligations, resolve disputes, prevent fraud, and maintain business records.

When information is no longer required, we may delete, de-identify or securely store it in accordance with our business and legal obligations.

INTERNATIONAL SERVICES
Some of our service providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to work with reputable providers that handle information securely and in accordance with applicable privacy requirements.

CHILDREN
Our products and website are intended for customers aged 18 and over.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us at admin@brisabetter.com.

CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, or privacy practices. The updated version will be posted on our website.

CONTACT US
If you have questions about this Privacy Policy or how your personal information is handled, please contact:

admin@brisabetter.com

Brisa Better
BRISABETTER PTY LTD
ABN: 59 689 601 232

Our Story

BrisaBetter began on a long drive, a simple conversation between mates about how trapped they felt by vaping. One of our founders didn’t vape himself, but he could see how hard it was for the people around him to quit. Nothing on the market felt honest, and nothing actually helped. So he set out to build something better for his friends first: A tool that helped them break the habit instead of feeding it.

We truly care about people’s health, and our lives revolve around it. We’re from Australia, and we see the problems firsthand within the culture, the stress, the addiction, the lack of real answers. That’s why BrisaBetter was built from a good place, and it will stay that way. No fake claims. No hidden chemicals. Just honest products made to help you feel better, live better, and move forward. And this is only the start, BrisaBetter will grow into a full range of health and wellness products designed with the same promise: real benefits, real transparency, and no shortcuts. A brand made to help you be better, for good. 

Our Founders

BrisaBetter was created by a small team of Australians who care deeply about health, honesty, and helping people break free from habits that hold them back. We choose to stay behind the scenes for now, not because we’re hiding, but because the focus should always be on the people we’re helping, not on us.

We’re builders, not influencers.

We’re here to create tools that genuinely improve people’s lives, and that will always be our priority. 

The BrisaBetter Promise

We build products the right way, honestly, carefully, and with a clear purpose. Every BrisaBetter product is designed by us, tested by us, and created to help people feel better without the lies, shortcuts, or hidden chemicals that big companies rely on.

Health in both body and mind is at the forefront of our thoughts at all times. We create products to genuinely better the people who use them, and we stay well away from the harmful, body-altering chemicals that show up in so many things on today’s market. If we can’t stand behind something with full confidence, we won’t release it. Simple.

BrisaBetter will always choose truth over hype, quality over convenience, and people over profit.

That’s our promise, now and in every product to come.