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See Why we Exist

At Brisa Better, we take product quality, hygiene and customer support seriously. Because Brisa Better products are used in or near the mouth, we cannot resell opened or used products once they leave our control. For hygiene and sanitation reasons, we do not accept returns of opened or used products for change of mind, preference-based reasons, or general dissatisfaction unless required under Australian Consumer Law. Brisa Better is a sensory habit product and individual experiences may vary. We do not offer satisfaction-based refunds or money-back guarantees. However, this does not affect your rights under Australian Consumer Law if the product is faulty, damaged, incorrect, not as described, or otherwise fails to meet a consumer guarantee. This policy applies to purchases made through our website.

AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your product has a major problem, you may be entitled to a replacement, refund or other remedy. If your product has a minor problem, we may repair, replace or otherwise resolve the issue within a reasonable time. Nothing in this policy limits your rights under Australian Consumer Law.

DAMAGED, FAULTY OR INCORRECT ITEMS
Please contact us if your order arrives damaged, faulty, incorrect, or not as described. To help us assess the issue, please include: - your order number - your full name - photos or videos showing the issue - a short description of what happened Once reviewed, we may offer a replacement, repair, refund, store credit, or another suitable remedy depending on the issue and your rights under Australian Consumer Law.

UNOPENED RETURNS
We may accept returns of unopened, unused and sealed products within 14 days of delivery. To be eligible, the product must be: - unopened - unused - in its original sealed packaging - in resellable condition - returned with proof of purchase Customers must contact us before returning an item. Unauthorised returns may not be accepted. If an unopened return is approved, the customer is responsible for return shipping unless the item is faulty, damaged, incorrect, or not as described. Original shipping costs may not be refundable unless required under Australian Consumer Law.

OPENED OR USED PRODUCTS
Because Brisa Better products are used in or near the mouth, we cannot accept returns of opened or used products for hygiene and sanitation reasons unless the product is faulty, damaged, incorrect, not as described, or otherwise required under Australian Consumer Law. Opened or used products cannot be resold once they leave our control.

CHANGE OF MIND
We do not offer refunds or returns for opened or used products due to change of mind, preference-based reasons, general dissatisfaction, or individual experience with the product. Unopened and sealed products may be assessed for return within 14 days of delivery, provided they meet the unopened return conditions above. This does not affect your rights under Australian Consumer Law if the product is faulty, damaged, incorrect, not as described, or otherwise fails to meet a consumer guarantee.

ITEMS DAMAGED IN TRANSIT
If your order appears damaged during delivery, please contact us as soon as possible with photos of the packaging and product. We will assess the issue and work with you to resolve it.

RETURN SHIPPING
If a return is approved, we will provide instructions on where and how to return the item. Where the issue is confirmed to be our fault, or the product is faulty, damaged, incorrect, or not as described, we will handle the return process in line with Australian Consumer Law.

REFUND PROCESSING
If a refund is approved, it will be processed back to the original payment method where possible. Please allow time for your bank or payment provider to process the refund after it has been issued.

HOW TO CONTACT US
For damaged, faulty, incorrect, not-as-described, or unopened return requests, please contact:
admin@brisabetter.com

Please include your order number so we can help you faster.

Brisa Better
BRISABETTER PTY LTD
ABN: 59 689 601 232 

Our Story

BrisaBetter began on a long drive, a simple conversation between mates about how trapped they felt by vaping. One of our founders didn’t vape himself, but he could see how hard it was for the people around him to quit. Nothing on the market felt honest, and nothing actually helped. So he set out to build something better for his friends first: A tool that helped them break the habit instead of feeding it.

We truly care about people’s health, and our lives revolve around it. We’re from Australia, and we see the problems firsthand within the culture, the stress, the addiction, the lack of real answers. That’s why BrisaBetter was built from a good place, and it will stay that way. No fake claims. No hidden chemicals. Just honest products made to help you feel better, live better, and move forward. And this is only the start, BrisaBetter will grow into a full range of health and wellness products designed with the same promise: real benefits, real transparency, and no shortcuts. A brand made to help you be better, for good. 

Our Founders

BrisaBetter was created by a small team of Australians who care deeply about health, honesty, and helping people break free from habits that hold them back. We choose to stay behind the scenes for now, not because we’re hiding, but because the focus should always be on the people we’re helping, not on us.

We’re builders, not influencers.

We’re here to create tools that genuinely improve people’s lives, and that will always be our priority. 

The BrisaBetter Promise

We build products the right way, honestly, carefully, and with a clear purpose. Every BrisaBetter product is designed by us, tested by us, and created to help people feel better without the lies, shortcuts, or hidden chemicals that big companies rely on.

Health in both body and mind is at the forefront of our thoughts at all times. We create products to genuinely better the people who use them, and we stay well away from the harmful, body-altering chemicals that show up in so many things on today’s market. If we can’t stand behind something with full confidence, we won’t release it. Simple.

BrisaBetter will always choose truth over hype, quality over convenience, and people over profit.

That’s our promise, now and in every product to come.Â