Last updated: 23/10/2026
Brisa Better is a small, Australian family owned business, shipping worldwide. We aim to process and ship every order as quickly and safely as possible. This Shipping Policy applies to purchases made through brisabetter.com.
Order processing
Orders are dispatched within 1 to 2 business days, excluding weekends and public holidays. When you order you’ll receive an order confirmation email, and when your order is dispatched you’ll receive a shipping confirmation with your tracking details. If you order late on a Friday, your order will be prepared and dispatched the following Monday- we move as fast as humanly possible. Dispatch can take longer during busy periods, restocks, launches or public holidays. If we expect a longer delay we’ll email you, and you can choose to wait or cancel for a full refund.
Shipping pricing
All kits have the option of free standard shipping, express is a optional add on.
Delivery times
We ship worldwide with tracked shipping on every order.
Standard shipping: (5 to 12) business days after dispatch.
Express shipping: (3 to 8) business days after dispatch.
Express isn’t available in some countries yet, due to shipping line constraints. You’ll see the options available for your address at checkout.
Delivery times are counted from dispatch, not from the day you order. Regional areas may take longer, where shipping lines are slower or less frequent. These are estimates based on our carriers’ current average transit times, not guarantees, and can be affected by carrier delays, public holidays, peak periods and customs clearance. If you ever want an update on your order, please don’t be afraid to message the team, we’re happy to chase it up for you, as stated we are family ran and human operated, you deal with us not a bot.
Duties and taxes
All duties, import taxes, GST and VAT on your order are paid by us. The price you see at checkout is the price you pay, you won’t be asked for anything extra on delivery.
Tracking
Tracking details are emailed once your order is dispatched. Tracking usually becomes active within 1 to 2 business days, and carriers generally update it every 24 to 48 hours. Your parcel may travel with more than one carrier, and tracking can pause for a few days while it moves between them, this is normal and your order is still on its way. If your order ships in more than one parcel, each parcel has its own tracking and you pay nothing extra.
Correct shipping details
Please check your address before you place your order. If you notice an error, email admin@brisabetter.com as soon as possible. We’ll do our best to fix it, but we can’t promise changes once your order has been processed or dispatched. If a parcel is returned to us because of an incorrect or incomplete address, failed delivery attempts, refusal, or because it wasn’t collected, we can send it again once you cover the postage.
If your order hasn’t arrived
If your tracking shows your order as delivered but you haven’t received it, check around your property and any safe place the carrier may have used, ask household members and neighbours, check any parcel locker or local post office, and review the carrier’s delivery notes. If it still hasn’t turned up, email us and we’ll open an investigation with the carrier.
If your order hasn’t arrived within 7 business days after the estimated delivery time, email admin@brisabetter.com with your order number. We’ll check with the carrier, and if your parcel can’t be found we’ll send a replacement or refund you in full. Nothing in this policy limits your rights under the Australian Consumer Law.
Damaged, incomplete or incorrect orders
If your order arrives damaged, incomplete or incorrect, or not as described, contact us within 14 days of delivery with:
- your order number
- your full name
- photos or videos showing the issue
- a short description of what happened
Please keep the product and all original packaging until your claim is resolved, as we may need it to make a claim with the carrier. Every order is packed on camera, so we can check exactly what left our fulfilment centre and sort it out quickly. We’ll make it right in line with our Refund and Returns Policy and your rights under the Australian Consumer Law.
Returns
Please don’t return anything to the address printed on your parcel. Returns need to be approved first, and we’ll give you the correct return address and method when we approve it. Returns are handled under our Refund and Returns Policy.
Pre-orders and restocks
If an item is sold as a pre-order, backorder or restock item, the estimated dispatch time is shown on the product page, at checkout or in your order confirmation. Orders with pre-order or restock items may ship once stock is available. If the dispatch date changes we’ll email you, and you can choose to wait or cancel for a full refund.
Customer support
For shipping questions or delivery issues, email admin@brisabetter.com and include your order number so we can help you faster. We’re a small team and a real person will reply usually within one business day.
BRISA BETTER PTY LTD
ABN 59 689 601 232
