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See Why we Exist

At Brisa Better, we aim to process and ship orders as quickly and safely as possible.

This shipping policy applies to purchases made through our website. 

ORDER PROCESSING
Orders are processed during normal business days, excluding weekends and public holidays.

Once your order has been placed, you will receive an order confirmation email. Once your order has been packed and dispatched, you will receive a shipping confirmation email with tracking details where available.

We do our best to process orders promptly, however dispatch times may vary during busy periods, restocks, launches, or public holidays. 

SHIPPING FROM AUSTRALIA
Brisa Better orders are fulfilled from Australia.

We use tracked shipping where available so customers can follow the progress of their order after dispatch. 

ESTIMATED SHIPPING TIMES
Estimated delivery times may vary depending on your location, the shipping carrier, public holidays, and any delays outside our control.

As a general guide:

  • Metro areas may arrive faster
  • Regional and remote areas may take longer
  • Delivery times may be affected during peak periods or carrier delays

Shipping timeframes are estimates only and are not guaranteed unless specifically stated at checkout. 

TRACKING INFORMATION
Where tracking is available, tracking details will be sent to the email address provided at checkout once the order has been dispatched.

Customers are responsible for entering the correct shipping address and contact details at checkout.

INCORRECT SHIPPING DETAILS
Please ensure your shipping details are correct before placing your order.

Brisa Better is not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible at admin@brisabetter.com. We will do our best to assist, but we cannot guarantee changes can be made once an order has been processed or dispatched. 

DELIVERY ISSUES
If your order has not arrived within the expected delivery window, please check your tracking details first.

If you still need help, contact us at admin@brisabetter.com with your order number and we will assist where possible. 

DAMAGED OR MISSING ITEMS
If your order arrives damaged, incomplete, incorrect, or not as described, please contact us as soon as possible.

Please include:

  • your order number
  • your full name
  • photos or videos showing the issue
  • a short description of what happened

We will review the issue and assist in line with our Refunds, Returns & Damaged Products Policy and your rights under Australian Consumer Law. 

LOST OR DELAYED PARCELS
Once an order has been dispatched, delivery is handled by the shipping carrier.

If a parcel is delayed or appears lost, we may assist by helping you check the tracking information or lodge an enquiry with the carrier where appropriate.

Brisa Better is not responsible for carrier delays outside our control, but we will do our best to support customers where a delivery issue occurs. 

PRE-ORDERS AND RESTOCKS
If an item is sold as a pre-order, backorder, or restock item, the estimated dispatch timeframe will be shown on the product page, checkout page, or order confirmation where applicable.

Orders containing pre-order or restock items may be shipped once the relevant stock becomes available. 

CUSTOMER SUPPORT
For shipping questions or delivery issues, please contact:
admin@brisabetter.com

Please include your order number so we can help you faster.
Brisa Better
BRISABETTER PTY LTD
ABN: 59 689 601 232 

Our Story

BrisaBetter began on a long drive, a simple conversation between mates about how trapped they felt by vaping. One of our founders didn’t vape himself, but he could see how hard it was for the people around him to quit. Nothing on the market felt honest, and nothing actually helped. So he set out to build something better for his friends first: A tool that helped them break the habit instead of feeding it.

We truly care about people’s health, and our lives revolve around it. We’re from Australia, and we see the problems firsthand within the culture, the stress, the addiction, the lack of real answers. That’s why BrisaBetter was built from a good place, and it will stay that way. No fake claims. No hidden chemicals. Just honest products made to help you feel better, live better, and move forward. And this is only the start, BrisaBetter will grow into a full range of health and wellness products designed with the same promise: real benefits, real transparency, and no shortcuts. A brand made to help you be better, for good. 

Our Founders

BrisaBetter was created by a small team of Australians who care deeply about health, honesty, and helping people break free from habits that hold them back. We choose to stay behind the scenes for now, not because we’re hiding, but because the focus should always be on the people we’re helping, not on us.

We’re builders, not influencers.

We’re here to create tools that genuinely improve people’s lives, and that will always be our priority. 

The BrisaBetter Promise

We build products the right way, honestly, carefully, and with a clear purpose. Every BrisaBetter product is designed by us, tested by us, and created to help people feel better without the lies, shortcuts, or hidden chemicals that big companies rely on.

Health in both body and mind is at the forefront of our thoughts at all times. We create products to genuinely better the people who use them, and we stay well away from the harmful, body-altering chemicals that show up in so many things on today’s market. If we can’t stand behind something with full confidence, we won’t release it. Simple.

BrisaBetter will always choose truth over hype, quality over convenience, and people over profit.

That’s our promise, now and in every product to come.