Refund and returns policy

Last updated: 9 October 2026

Brisa Better is used in or near the mouth, so hygiene comes first. This policy applies to purchases made through brisabetter.com.

1. Faulty, damaged, incorrect or not as described

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Email admin@brisabetter.com with your order number, photos or video, and a short description of the problem. For a major problem you can choose a replacement or a refund. For a minor problem we will fix or replace it at no cost to you. We cover reasonable return costs for faulty items, and we do not ask you to ship faulty or damaged items back from outside Australia. If your order is damaged in delivery, send photos of the packaging and the product as soon as you can.

2. 30 Day Guarantee

If Brisa isn't hitting right in your first 30 days, message us on Instagram or email admin@brisabetter.com with your order number, flavour, days used and what feels off. We're a family-run team and a real person replies. We'll build you a personal plan to dial it in (flavour, airflow, routine) and send 6 free cores (2 packs). One claim per order. Cores ship to the original address. This is a goodwill remedy, not a cash refund, and it does not limit your rights in section 1.

3. Unopened returns (change of mind only)

This section applies only if you have changed your mind. It does not apply to faulty, damaged, incorrect or not-as-described items (see section 1). Kits with the hygiene seal intact, unused and in original packaging may be returned within 30 days of delivery. Email us first and wait for approval and our Australian return address. Unapproved returns may not be refunded. You pay return postage, wherever you are in the world. Free gifts and bonus cores must be returned unopened with the kit. We refund the product price only, to your original payment method, within 5 to 10 business days after we receive and inspect it. Duties, import taxes and original shipping are not refunded.

4. Opened or used products

Every Brisa kit and core pack ships with a sealed hygiene seal. Brisa is used in or near the mouth, so the seal protects the next person. Once the seal is broken or the product has been used, we cannot accept returns or refunds for change of mind, flavour preference or general dissatisfaction. This does not affect section 1. The 30 Day Guarantee in section 2 is how we make it right.

5. Before you dispute a charge

Please contact us before disputing a charge with your bank. We reply fast and we'll sort it with you.

6. Subscriptions

See our Subscription cancellation policy.

7. Contact

admin@brisabetter.com. Include your order number.

BRISABETTER PTY LTD
ABN 59 689 601 232