Terms of service

Last updated: 9 October 2026

Welcome to Brisa Better. These Terms of Service apply to your use of our website and purchases made through our online store. By visiting our website, placing an order, or purchasing from Brisa Better, you agree to these Terms. Please read them with our Refund and Returns Policy, Shipping Policy, Subscription Policy and Privacy Policy.

Who we are

Brisa Better is operated by BRISABETTER PTY LTD, ABN 59 689 601 232. Contact: admin@brisabetter.com

Product information

Brisa Better sells a non-electronic sensory habit device with replaceable aroma cores. Brisa Better products contain no nicotine, no tobacco, no smoke, no vapour, no battery, no heating element, no e-liquid and no combustion. Brisa Better is a consumer lifestyle product designed around a familiar hand-to-mouth ritual and sensory use. It is not a medical device, therapeutic product, cessation product or ingestible product. Individual experiences may vary.

Age requirement

Our products and website are intended for customers aged 18 and over. By purchasing from Brisa Better, you confirm that you are at least 18 years old and legally able to purchase products from our website.

Orders

When you place an order, you agree to give us accurate and complete information, including your name, email address, shipping address and billing details. Your order confirmation email acknowledges your order. We accept it when we dispatch it. We may refuse, cancel or limit an order where we reasonably believe it may be fraudulent, incorrect, unauthorised, in breach of these Terms, or unable to be fulfilled, including where a price was shown incorrectly. If we cancel an order after payment has been taken, we will refund you in full.

Pricing and payment

Prices are shown in your local currency where available. The price you see at checkout is the price you pay. Exchange rates and rounding are set by us and may change from time to time, but changes do not affect orders you have already placed. Payments are processed by third-party payment providers. Brisa Better does not store full card numbers or full payment credentials on its own systems. If you have a problem with a charge, please contact us before disputing it with your bank so we can sort it out with you.

Shipping and delivery

Orders are shipped in accordance with our Shipping Policy. Delivery timeframes are estimates and may vary depending on location, carrier delays, public holidays, restocks, product launches, or circumstances outside our control. You are responsible for providing correct shipping information at checkout. We are not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete shipping details you provide. Orders outside Australia are shipped delivered duty paid: customs duties and import taxes are included in your order, so you pay nothing extra on delivery.

Returns, refunds and damaged products

Returns, refunds, faulty, damaged, incorrect and not-as-described items, and our 30 Day Guarantee are covered by our Refund and Returns Policy, which forms part of these Terms. Every Brisa kit and core pack ships with a sealed hygiene seal. Because Brisa is used in or near the mouth, once the seal is broken or the product has been used, we cannot accept returns or refunds for change of mind, preference or general dissatisfaction. Nothing in these Terms limits your rights under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your product has a major problem, you can choose a replacement or a refund. If your product has a minor problem, we will repair or replace it, or otherwise resolve it, within a reasonable time. Nothing in these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law.

Subscriptions

If you subscribe, you authorise us to charge your payment method at each billing date until you cancel. Every subscription has a one-payment minimum. After your first payment you can skip, pause or cancel through your subscription portal or by emailing admin@brisabetter.com. Full terms are in our Subscription cancellation policy.

Product use

Please use Brisa Better products safely and in line with the product and care instructions provided. Do not use a product that appears damaged, contaminated, altered or unsafe. Brisa Better products are not intended to diagnose, treat, cure or prevent any disease or condition. If you have health concerns, please speak to a qualified health professional.

Product care

You are responsible for cleaning and maintaining your Brisa Better device in line with the care instructions provided. Not following the care instructions may affect performance, hygiene or longevity. This does not limit your rights under the Australian Consumer Law.

Promotions, discounts and offers

Promotions, discounts, bundles, offers and discount codes may be changed, paused, limited or removed at any time. Changes do not affect orders you have already placed. Discount codes cannot be applied retrospectively unless we choose to do so. Some offers may have additional terms, limits, stock availability or expiry dates.

Pre-orders and restocks

Where a product is sold as a pre-order, backorder or restock item, any estimated dispatch timeframe will be shown on the product page, checkout page, order confirmation or related communication. Estimated dispatch timeframes may change due to manufacturing, supplier, freight, customs, carrier delays, or circumstances outside our control.

Customer accounts and communications

If you create an account or give us your contact details, you are responsible for keeping your information accurate and secure. We may contact you about your order, delivery, payment, support request, product updates, restocks or other matters relating to your purchase. Marketing communications are handled in accordance with our Privacy Policy.

Reviews and content you send us

If you send us a review, photo, video or testimonial, you give us a free, non-exclusive licence to use it on our website, social media and advertising. You confirm it is yours to share. You can ask us to remove it at any time by emailing admin@brisabetter.com.

Website use

You agree not to misuse our website, interfere with its operation, attempt unauthorised access, submit false information, upload harmful content, scrape or copy content without permission, or use the website for unlawful purposes. We may restrict or block access where we reasonably believe misuse has occurred.

Intellectual property

All content on the Brisa Better website, including text, images, branding, logos, product names, product designs, graphics, website layout, photography and videos, is owned by or licensed to Brisa Better unless otherwise stated. You may not copy, reproduce, distribute, modify, sell or exploit our content, branding or intellectual property without written permission.

Third-party links and services

Our website may link to third-party websites, platforms, payment providers, shipping providers, apps or services. We are not responsible for their content, policies, actions, availability or performance.

Limitation of liability

To the maximum extent permitted by law, Brisa Better is not liable for indirect, incidental, special, consequential or economic loss arising from your use of our website or products. Nothing in these Terms limits your rights under the Australian Consumer Law or any other rights that cannot legally be excluded.

Your responsibility

You are responsible for loss we reasonably suffer as a direct result of your unlawful conduct or your misuse of our website. This does not apply to your ordinary use of our products.

Changes to these terms

We may update these Terms from time to time. The updated version will be posted on our website with a new "last updated" date and applies to purchases and website use after that date. It does not change an order you have already placed.

If part of these terms doesn't apply

If any part of these Terms is found to be unenforceable, the rest still applies.

Governing law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be handled under the laws and courts of Victoria, Australia, subject to any rights you have under the Australian Consumer Law.

Contact us

admin@brisabetter.com
BRISABETTER PTY LTD
ABN 59 689 601 232