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See Why we Exist

Welcome to Brisa Better.

These Terms of Service apply to your use of our website and purchases made through our online store.

By visiting our website, placing an order, or purchasing from Brisa Better, you agree to these Terms of Service.

WHO WE ARE 
Brisa Better is operated by: Brisa Better BRISABETTER PTY LTD
ABN: 59 689 601 232
Contact: admin@brisabetter.com

PRODUCT INFORMATION
Brisa Better sells a non-electronic sensory habit device with replaceable aroma cores.

Brisa Better products contain no nicotine, no tobacco, no smoke, no vapour, no battery, no heating element, no e-liquid and no combustion.

Brisa Better is a consumer lifestyle product designed around familiar hand-to-mouth ritual and sensory use.

Brisa Better products are not sold as medical devices, therapeutic products, cessation products, replacement therapies, vapes, e-cigarettes, tobacco products, or ingestible products. Individual experiences may vary. 

AGE REQUIREMENT
Our products and website are intended for customers aged 18 and over. By purchasing from Brisa Better, you confirm that you are at least 18 years old and legally able to purchase products from our website.

ORDERS
When you place an order through our website, you agree to provide accurate and complete information, including your name, email address, shipping address, billing details and any other information required to process your order. We reserve the right to refuse, cancel, or limit an order where we reasonably believe the order may be fraudulent, incorrect, unauthorised, in breach of these Terms, or unable to be fulfilled. If an order is cancelled after payment has been taken, we will arrange a refund where required.

PRICING AND PAYMENT
All prices are listed in Australian dollars unless otherwise stated. Prices may change from time to time without notice. Payment must be made through the payment methods available at checkout. Payments are processed by third-party payment providers. Brisa Better does not store full card numbers or full payment credentials on its own systems.

SHIPPING AND DELIVERY
Orders are shipped in accordance with our Shipping Policy. Delivery timeframes are estimates only and may vary depending on location, carrier delays, public holidays, restocks, product launches, or circumstances outside our control. Customers are responsible for providing correct shipping information at checkout. Brisa Better is not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete shipping details provided by the customer.

RETURNS, REFUNDS AND DAMAGED PRODUCTS
Returns, refunds, damaged items, faulty items, incorrect items and not-as-described items are handled in accordance with our Refunds, Returns & Damaged Products Policy. Because Brisa Better products are used in or near the mouth, opened or used products cannot be resold once they leave our control. For hygiene and sanitation reasons, we do not accept returns of opened or used products for change of mind, preference-based reasons, general dissatisfaction, or individual experience with the product unless required under Australian Consumer Law. Nothing in these Terms limits your rights under Australian Consumer Law.

AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your product has a major problem, you may be entitled to a replacement, refund or other remedy. If your product has a minor problem, we may repair, replace or otherwise resolve the issue within a reasonable time. Nothing in these Terms excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

PRODUCT USE
Customers are responsible for using Brisa Better products safely, responsibly and in accordance with any product instructions, care instructions, warnings or guidance provided. Do not use the product if it appears damaged, contaminated, altered, or unsafe. Brisa Better products are not intended to diagnose, treat, cure, prevent, or manage any disease, condition, dependency, withdrawal, mental health concern, or medical issue. If you have health concerns, medical questions, or concerns about substance use, dependency, or withdrawal, you should seek advice from a qualified health professional.

PRODUCT CARE
Customers are responsible for maintaining and cleaning their Brisa Better device in accordance with any care instructions provided. Failure to follow care instructions may affect product performance, hygiene, or longevity.

PROMOTIONS, DISCOUNTS AND OFFERS
Promotions, discounts, bundles, offers, or discount codes may be changed, paused, limited, or removed at any time. Discount codes cannot be applied retrospectively unless we choose to do so. Some offers may be subject to additional terms, limits, stock availability, or expiry dates.

PRE-ORDERS AND RESTOCKS
Where a product is sold as a pre-order, backorder, or restock item, any estimated dispatch timeframe will be shown on the product page, checkout page, order confirmation, or related communication where applicable. Estimated dispatch timeframes may change due to manufacturing, supplier, freight, customs, carrier delays, or circumstances outside our control.

CUSTOMER ACCOUNTS AND COMMUNICATIONS
If you create an account or provide contact details, you are responsible for ensuring your information remains accurate and secure. We may contact you about your order, delivery, payment, customer support request, product updates, restocks, or other matters relating to your purchase. Marketing communications are handled in accordance with our Privacy Policy.

WEBSITE USE
You agree not to misuse our website, interfere with its operation, attempt unauthorised access, submit false information, upload harmful content, scrape or copy content without permission, or use the website for unlawful purposes. We may restrict or block access to our website where we reasonably believe misuse has occurred.

INTELLECTUAL PROPERTY
All content on the Brisa Better website, including text, images, branding, logos, product names, product designs, graphics, website layout, photography, videos and other materials, is owned by or licensed to Brisa Better unless otherwise stated. You may not copy, reproduce, distribute, modify, sell, use, or exploit our content, branding, or intellectual property without written permission.

THIRD-PARTY LINKS AND SERVICES
Our website may contain links to third-party websites, platforms, payment providers, shipping providers, apps, or services. We are not responsible for the content, policies, actions, availability, or performance of third-party websites or services.

LIMITATION OF LIABILITY
To the maximum extent permitted by law, Brisa Better is not liable for indirect, incidental, special, consequential, or economic loss arising from your use of our website, products, services, or inability to use them. Nothing in these Terms limits your rights under Australian Consumer Law or any other rights that cannot legally be excluded.

INDEMNITY
You agree to use our website and products responsibly and in accordance with these Terms. You agree to be responsible for any loss, damage, claim, cost, or expense caused by your misuse of our website, breach of these Terms, or unlawful conduct.

CHANGES TO THESE TERMS
We may update these Terms of Service from time to time. The updated version will be posted on our website and will apply from the date it is published.

GOVERNING LAW
These Terms are governed by the laws of Victoria, Australia. Any disputes will be handled in accordance with the laws and courts of Victoria, Australia, subject to any rights you may have under Australian Consumer Law.

CONTACT US
If you have questions about these Terms of Service, please contact: admin@brisabetter.com

Brisa Better
BRISABETTER PTY LTD
ABN: 59 689 601 232 

Our Story

BrisaBetter began on a long drive, a simple conversation between mates about how trapped they felt by vaping. One of our founders didn’t vape himself, but he could see how hard it was for the people around him to quit. Nothing on the market felt honest, and nothing actually helped. So he set out to build something better for his friends first: A tool that helped them break the habit instead of feeding it.

We truly care about people’s health, and our lives revolve around it. We’re from Australia, and we see the problems firsthand within the culture, the stress, the addiction, the lack of real answers. That’s why BrisaBetter was built from a good place, and it will stay that way. No fake claims. No hidden chemicals. Just honest products made to help you feel better, live better, and move forward. And this is only the start, BrisaBetter will grow into a full range of health and wellness products designed with the same promise: real benefits, real transparency, and no shortcuts. A brand made to help you be better, for good. 

Our Founders

BrisaBetter was created by a small team of Australians who care deeply about health, honesty, and helping people break free from habits that hold them back. We choose to stay behind the scenes for now, not because we’re hiding, but because the focus should always be on the people we’re helping, not on us.

We’re builders, not influencers.

We’re here to create tools that genuinely improve people’s lives, and that will always be our priority. 

The BrisaBetter Promise

We build products the right way, honestly, carefully, and with a clear purpose. Every BrisaBetter product is designed by us, tested by us, and created to help people feel better without the lies, shortcuts, or hidden chemicals that big companies rely on.

Health in both body and mind is at the forefront of our thoughts at all times. We create products to genuinely better the people who use them, and we stay well away from the harmful, body-altering chemicals that show up in so many things on today’s market. If we can’t stand behind something with full confidence, we won’t release it. Simple.

BrisaBetter will always choose truth over hype, quality over convenience, and people over profit.

That’s our promise, now and in every product to come.