Cancellation policy

Subscription cancellation policy

Some items in our store are offered as a subscription. This policy explains how you can change or cancel them.

Your Brisa Better Box subscription

The Better Box is 6 core packs (2 Mint Ice, 2 Cherry Pomegranate, 2 Mixed Berry) for $49 per delivery, with free shipping. It renews automatically every 30 days until you cancel. You always choose to subscribe. The option is never ticked for you.

Minimum 1 payment

Every subscription has a one-payment minimum: your first $49 Better Box is always sent and charged, even if you request cancellation before it is processed. After your first payment, you can skip, pause, change or cancel any time. There are no cancellation fees.

When you're charged

  • Subscribing with a kit (Starter or Commitment): you pay for your kit today and get 10% off it. Your first $49 Better Box is charged about 3 weeks after your kit ships. After that you're charged every 30 days.
  • Subscribing on the cores page: your first $49 is charged today, then every 30 days.
  • Mates Kit: the 10% kit discount does not apply to the Mates Kit. If you and your mate both want a Better Box, each of you signs up separately on the Brisa cores page, and each person has their own subscription.
  • The 10% kit discount can be used once per customer.

How to cancel, skip or change

  1. Log in to your account on brisabetter.com.
  2. Open your subscription and choose Skip, Pause, Change or Cancel.
  3. Or email us at admin@brisabetter.com and we'll do it for you.

Make changes before your next billing date. Changes made after the payment is processed apply to the following order. A skipped month means no charge and no box for that month.

If you request cancellation before your first Better Box has shipped, we still charge $49 and send it, then the subscription ends automatically with no further boxes. After your first box, if you cancel before your next billing date, you won't be charged for that next box.

Reminders and changes

We email you before every renewal. If a payment fails, we'll email you so you can update your payment details. If we ever change the price or contents of your Better Box, we'll email you before your next charge, and you can cancel before it with nothing more to pay.